Shipping / Pick Up
Our shipping method of choice is Collect + "Store To Door" service
Due to the weight of our box of party goodies, we offer two rates -
Economy Delivery (typically 3-5 working days) for 5.99
Standard Delivery (typically 2-3 working days) for 6.99
With this service, we can provide you with a tracking number (please contact email@example.com) for your parcel and it will be delivered directly to your door.
We currently only ship to addresses within the United Kindgom.
Pick Up Service
We offer a local collection to anyone surrounding the Crowborough or Tunbridge Wells Area. To select this method, please click local collection at checkout. We will then send you the address of Party Box HQ, with a date and time that suits you.
Return & Exchange Policy
All items within our party boxes are not sold individually or separately and therefore, are non refundable on an individual basis. These items are sold as a package and this is made clear when you are purchasing a party box.
Whilst we do not manufacture the items sold in our boxes, if one item in particular arrives broken, fails to inflate or is faulty, we will be more than happy to refund the amount of the individual item that is faulty. To do this, we ask for you to contact us via firstname.lastname@example.org and attach photos, your name and order number with details as to why you are requesting a refund.
We are also happy to offer a customer refund if the entire box and its contents are returned to us within all of its original packaging, unopened and untampered within 14 days of purchasing.
We can not offer refunds for customers who enter incorrect shipping details at their own peril. This error must be corrected before your party box is shipped.
To arrange any of the above refunds, we ask that you first contact us via email@example.com including your name, address, order/reference number and the item details of what you wish to gain a refund on.
All refunds will be processed within 5-7 working days and will be sent via the original payment method used.